We take utmost care to ensure safe delivery and generally do not accept returns. If a damaged product is received, you must contact us within 24 hours with images for resolution. In exceptional cases, returns may be considered based on feasibility and may involve additional pickup and shipping charges, which will be communicated in advance. Your use of the Storefront is also governed by our Privacy Policy. We may use trusted third-party providers for payments, logistics, and communications, and we are not responsible for third-party services or websites. We reserve the right to modify these Terms at any time without prior notice; continued use of the Storefront constitutes acceptance of the updated Terms. These Terms are governed by the laws of India, and any disputes are subject to the jurisdiction of competent courts in India. For questions, requests, or complaints, please contact us through the Reach Out to Us section on the Storefront.
Welcome to Dhauladhar’s Tea. By accessing or using our website, mobile site, or related services (collectively, the “Storefront”), you agree to be bound by these Terms and Conditions. You may browse the Storefront without registering; however, users may create an account by entering a username and email ID and setting a new password. You agree to provide accurate information, maintain the confidentiality of your login details, and use the Storefront only for lawful purposes. All content, branding, and materials on the Storefront are our intellectual property and may not be used without permission.
All orders are subject to acceptance and availability. Orders are typically processed within 24–48 hours, and delivery is completed by our logistics partners within 3–4 business days after pickup, subject to location and external factors. We deliver to more than 28,000 pin codes across India. Shipping charges are calculated at checkout. Payments can be made via cards, UPI, net banking, wallets, and Buy Now Pay Later options; Cash on Delivery is not available. All transactions are processed through secure payment gateways. In case of failed payments where funds are deducted, refunds are automatically issued to the original payment method within 7–10 working days. Order tracking is available on the Storefront and via email and WhatsApp notifications.